Students will learn about various network devices and their respective use cases. Ch 11: NetworkingĬhapter 11 takes students through a comprehensive introduction to networking. Troubleshooting focuses on common issues with devices and their drivers. They will also focus on installing and managing device drivers, all across various operating systems.
Students learn how to configure external display settings. Ch 10: Peripheral DevicesĬhapter 10 explores the most common peripheral devices and how to manage them. Students will also learn about file encryption and how to use BitLocker. NTFS and share permissions are used to configure folder sharing and security. Learn to manage files from the command prompt or command line, including ownership, permissions, contents, or file location. Ch 9: File ManagementĬhapter 9 focuses on file management for both Windows and Linux systems. Windows boot errors will be addressed, and students will learn to configure the boot order and utilize advanced options to troubleshoot and configure startup issues. As a part of system management, they will learn how to create, manage, and restore data from system backups. They will practice setting up a VPN connection and configuring updates across various operating systems. Students will learn how to use and configure remote desktop and remote assistance. Active Directory, and users and groups teach students about organizational structuring and explore authentication. Ch 8: System Management 2Ĭhapter 8 continues to explore managing systems, through more advanced configurations and features. Scripting is outlined and students learn various scripting types as well as uses. Digital rights management and virtual memory management are also explored. Students will get practice managing and troubleshooting applications on Windows and Linux systems. This includes tools such as control panel, task manager, Regedit, event viewer, and system commands. Students learn to use Windows system tools that allow them to configure, manage, and troubleshoot Windows systems. Ch 7: System Management 1Ĭhapter 7 focuses on how to manage operating systems and usage. Students will learn about hypervisors, such as Hyper-V and VMWare, and will learn how to create virtual machines and virtual hard drives. Additionally, cloud computing and virtualization will be addressed. They’ll explore pre-installation planning, the installation process itself, and post-installation optimization. Ch 6: System ImplementationĬhapter 6 teaches students how to install and implement Windows systems. Disk optimization is discussed across the various operating systems as well as troubleshooting the hardware and software configurations for storage devices. Students will learn partitioning, extending volumes, and implementing storage spaces. They will also learn to format drives as well as create and convert volumes. Students will learn about various file systems and formatting options for drives. RAID levels are discussed along with the benefits and downsides of each. Ch 5: StorageĬhapter 5 expounds on the various media storage types and storage configuration considerations. Linux and macOS are also similarly explored. Students will learn about the various Windows editions they may encounter, exploring the interface and features of each. Ch 4: Operating System BasicsĬhapter 4 introduces the major desktop-class operating systems and the various features that differentiate them. Covering the motherboard, memory, processor, power supply, video, audio, and even the BIOS/UEFI, students will be able to assemble and troubleshoot a computer and its various components. Students will get hands-on experience with the installation, configuration, and troubleshooting of these various devices. Ch 3: HardwareĬhapter 3 addresses the essential hardware components that make computer systems operational. Additionally, students will learn foundational skills for how to work with technology including protection and safety, environmental controls, PC maintenance, PC and networking tools, and the troubleshooting process. Students will learn how to use ticketing systems to create, resolve, and close tickets. It introduces the importance of documentation, the need for both asset and change management, as well as the fundamentals of professionalism. Ch 2: PC Technician ResponsibilitiesĬhapter 2 covers core principles that enable students to navigate the essential tasks in entry level IT positions. It also introduces the TestOut PC Pro and CompTIA A+ certifications. It introduces computer basics and how to interact with our simulated lab environment. Chapter 1 introduces the TestOut PC Pro course.